DoubleTick
Pricing

Get onboarded to the most powerful WhatsApp CX suite within 24 hours

Choose the plan that fits your business. Scale up anytime as you grow.

Starter

₹3,000/mo

₹36,000 billed yearly

For small teams getting started with WhatsApp Business API and basic automation.

  • ✓Team inbox (5 agents free)
  • ✓Send bulk broadcasts
  • ✓Bulk import
  • ✓Define customer segments
  • ✓Share products and catalogues
  • ✓Detailed broadcast analytics
  • ✓Excel export and import
  • ✓Google sheets integration
  • ✓Access on mobile and web
  • ✓Unlimited tags
  • ✓10 custom attributes

Pro

Popular
₹4,200/mo

₹50,400 billed yearly

For growing teams that need automation, deeper insights, and more capacity.

Everything in Starter, plus

  • ✓Team inbox (10 agents free)
  • ✓Roles & permissions
  • ✓Number masking
  • ✓Automated ordering bot
  • ✓3rd party integrations
  • ✓Developer api
  • ✓Agent & Organisation Analytics
  • ✓Reports
  • ✓30 custom attributes

Enterprise

Custom

Tailored to your needs

For large enterprises with custom needs, dedicated support, and full security.

Everything in Pro, plus

  • ✓Custom pricing per agent
  • ✓Complex journeys
  • ✓Special customizations
  • ✓Special integrations
  • ✓50 custom attributes

Trusted by 1000s of global businesses

WhatsApp Pricing

WhatsApp conversation charges

Meta charges a small fee per conversation when you message customers. These costs are separate from your DoubleTick plan.

Region
Currency

Business-initiated — when you send the first message

Marketing
₹0.99/convo

Promos, offers, abandoned cart reminders, and product suggestions.

Utility
₹0.1265/convo

Order confirmations, shipping updates, and payment receipts.

Authentication
₹0.35/convo

One-time passwords, verification codes, and secure login confirmations.

User-initiated

Service
Free

Customer replies within the 24-hour window. No template needed.

WhatsApp Calling — per minute

Outgoing
₹0.5262/min

Voice calls you initiate to customers via WhatsApp.

Incoming
₹0.2443/min

Voice calls received from customers via WhatsApp.

Rates are set by Meta and updated periodically. DoubleTick adds a small markup on conversation charges.

View full conversation cost breakdown
Compare

See exactly what you get with each plan

Every feature, every plan — side by side. No surprises.

Starter
₹3,000/m
Pro
₹4,200/m
Enterprise
Custom
Team Inbox
No. of message
Unlimited
Unlimited
Unlimited
No. of conversations
Unlimited
Unlimited
Unlimited
No. of customers
Unlimited
Unlimited
Unlimited
No. of agents
5 agents
10 agents
Custom
Conversation tags
✓
✓
✓
Conversation and message search
✓
✓
✓
Filtering based on tags and agents
✓
✓
✓
Chat assignment
✓
✓
✓
Automatic agent assignment
—
✓
✓
Attachments
✓
✓
✓
Broadcasting
Customer segments
✓
✓
✓
Segment list limit
Upto 25000
Unlimited
Unlimited
Broadcast catalogues
✓
✓
✓
Broadcast products
✓
✓
✓
Broadcast Analytics
✓
✓
✓
Button Reply Analytics
✓
✓
✓
Broadcast Scheduling
10
20
100
Customers
Customer segmentation
✓
✓
✓
Customer tagging
✓
✓
✓
Custom fields
✓
✓
✓
Bulk import
✓
✓
✓
Security
Roles & Permissions
—
✓
✓
Broadcast channel privacy
—
✓
✓
Number masking
—
✓
✓
Google sheets
✓
✓
✓
Excel export
✓
✓
✓
Excel import
✓
✓
✓
Developer api
—
✓
✓
Automation
Welcome bot
✓
✓
✓
Order bot
✓
✓
✓
Stop bot
—
✓
✓
Simple journeys
✓
✓
✓
Complex journeys
—
—
✓
Agent & Organisation Analytics
No. of pending replies
—
✓
✓
No. of conversations closed
—
✓
✓
No. of conversations open
—
✓
✓
Average resolution time
—
✓
✓
Unread conversations
—
✓
✓
Conversations replied
—
✓
✓
Conversations created
—
✓
✓
Reports
Agent activity
—
✓
✓
Account summary
—
✓
✓
Support
24x7 chat support
✓
✓
✓
Dedicated account manager
—
—
✓
Growth consultation
—
—
✓
FAQs

Got questions? We've got answers

Common questions about billing, plans, and getting started with DoubleTick

Yes, you can upgrade or downgrade your plan at any time. When upgrading, the new features are available immediately. When downgrading, changes take effect at the start of your next billing cycle.

You'll receive a notification when you're approaching your limit. If you exceed it, you can either upgrade to a higher plan or purchase additional message credits. Your service won't be interrupted.

We don't offer a free trial, but you can book a demo with our team to see the platform in action and understand which plan is right for your business.

We accept all major credit/debit cards, UPI, net banking, and bank transfers. For Enterprise plans, we also support invoice-based billing with custom payment terms.

Absolutely. Enterprise plans are fully customizable. Contact our sales team to discuss your specific requirements — we'll tailor agent limits, WABA numbers, integrations, and support to match your needs.

All plans include access to our help center and 24x7 chat support. Pro plans get a shared account manager, and Enterprise plans get a dedicated account manager who handles your complete onboarding, training, and ongoing support.

Start today

Turn conversations
into conversions

Book a demo