CUSTOMER STORIES/JYOVIS

20% revenue growth with automated patient engagement across global operations

Dr. RajJyovis

|3 MIN READ|

REVENUE GROWTH20%

CONVERSION RATE20-25%

DEAD LEAD REVIVAL5%

AT A GLANCE

The Story

Jyovis is a premier multi-speciality Ayurvedic hospital with a significant global footprint. With physical centres in Mumbai and Dubai (and an upcoming facility in Abu Dhabi), Jyovis manages a team of over 100 professionals serving patients across the US, UK, Australia, and Canada.

Led by Dr Raj, Jyovis leverages a massive social media presence including 4–5 million monthly views on Instagram from over 60,000 followers. To manage the massive influx of inquiries and provide high-trust clinical experience, Jyovis adopted DoubleTick as its primary patient engagement and booking engine.

CHALLENGE 1

Trust and Scalability in Patient Communication

Jyovis receives hundreds of inquiries daily from social media. Managing this volume on a single WhatsApp number was impossible, yet allowing agents to use personal numbers caused significant trust issues with patients.

UNIFIED BRAND PRESENCE

Unified Brand PresenceThe entire team of 20-25+ members operates under one official WhatsApp number, ensuring patients always interact with the trusted “Jyovis” brand.

Collaborative ManagementMultiple agents can handle conversations simultaneously on one platform, resolving the bottleneck of single-device limitations.

CHALLENGE 2

Inefficient Lead Filtration

Leads coming from Instagram and Facebook varied greatly in intent. The team struggled to distinguish between casual viewers asking about home remedies and serious patients seeking medical treatment.

BOT STUDIO AUTOMATION

Automated FilteringThe system utilises specific bots that trigger based on patient keywords, effectively filtering out casual queries.

Intent-Based RoutingThe bot identifies patients interested in serious treatment and facilitates the booking process without manual intervention.

“DoubleTick has helped us create a system where we don’t have to work manually for every query. It has significantly increased our response percentage and overall organisational trust.”

Dr. Raj

Jyovis

CHALLENGE 3

Lead Segmentation and Nurturing

Treating over 14-15 different disease categories meant that generic follow-ups were ineffective. Patients often dropped off mid-conversation, leading to lost revenue.

ADVANCED TAGGING AND AUTOMATED WORKFLOWS

Granular TaggingAgents apply tags based on disease and lead status, allowing for highly segmented broadcasts.

Automated RevivalIf a patient stops responding, the system triggers automated follow-up messages at 3-day and 7-day intervals.

CHALLENGE 4

Accountability and Response Speed

With high volumes, chats often sat in “unread” status, and there was no mechanism to ensure agents were replying promptly.

MANAGEMENT OVERSIGHT TOOLS

Admin OversightThe admin team monitors chats daily, manually shifting leads if an agent is unresponsive.

Performance TrackingThe system creates transparency, incentivising the team to clear unread messages and respond quickly.

MEASURABLE IMPACT

What changed after DoubleTick

20% increase in total revenue directly attributed to improved processes.

20%REVENUE GROWTH

20-25% increase in response percentage and successful patient bookings.

20-25%CONVERSION RATE

Successfully revived ~5% of lost/dead leads, with a 50% conversion rate among those revived.

5%DEAD LEAD REVIVAL

Significant improvement in response times and ability to manage global patient loads.

Operational Efficiency

“DoubleTick has helped us create a system where we don’t have to work manually for every query. The Bot Studio filters out serious patients, and our tagging system allows us to hit the patient’s psychology with the right testimonials and condition-specific content. It has significantly increased our response percentage and overall organisational trust.”

Dr. Raj

Jyovis

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