DoubleTick
TEAM INBOX

One WhatsApp team inbox for every agent and every number

The shared inbox built for WhatsApp at scale. Manage hundreds of agents across multiple WhatsApp Business numbers from a single dashboard — with role-based access control, CRM-grade contact management, and full audit trails.

Unified inbox with agent avatars, assignment indicators, and conversation status badges

PROBLEMS

Scaling WhatsApp with multiple users and no structure means lost customers

More agents, more numbers, more conversations — and zero visibility into who's handling what. Managing WhatsApp as a team shouldn't require spreadsheets and shared phones.

Problem 1

Chats fall through the cracks when no one owns them

Problem 2

Multiple agents share phones — no audit trail, no accountability

Problem 3

Managers can't see who's working on what, or if anyone is

Problem 4

Sensitive customer data exposed without access controls

FEATURES

Every WhatsApp conversation visible, assigned, and accounted for.

Unified multi-number inbox

See every conversation across 500+ WhatsApp Business numbers in one shared inbox.

Smart agent assignment

Assign chats manually, via round-robin, or in bulk — every assignment logged.

Conversation status tracking

Open, close, and reopen conversations with full history and audit trail.

Real-time agent availability

Online/offline indicators across web and mobile so managers always know who's active.

01

Zero Lost Conversations

Every WhatsApp chat has an owner. Nothing slips through the cracks.

02

Full Agent Visibility

See who's active, what they're working on, and how fast they respond.

03

Enterprise-Grade Security

IP restrictions, PII masking, and SSO — built in, not bolted on.

04

Scale Without Chaos

Add agents, add WhatsApp numbers — the inbox keeps everything organized.

KEY DIFFERENTIATOR

What a WhatsApp team inbox actually looks like at scale

Most platforms give you a shared inbox. DoubleTick gives you an operating system for WhatsApp with multiple users, full access control, and enterprise security.

500+ WhatsApp numbers

DoubleTick

Single dashboard

Others1-5 numbers

Custom role-based access

DoubleTick

Org + channel level

OthersBasic admin/agent

IP access restrictions

DoubleTick

Network-level lockdown

Others✗

PII masking & blocking

DoubleTick

Custom security API

Others✗

Chat activity logs

DoubleTick

Full audit trail

OthersLimited

Enterprise SSO

DoubleTick

Built-in

OthersAdd-on or unavailable

Bulk chat assignment

DoubleTick

Manual + automatic

OthersManual only

Real-time agent monitoring

DoubleTick

Online/offline + workload

OthersBasic status

Most platforms give you a shared inbox with basic agent assignment. DoubleTick delivers role-based access control, audit trails, IP restrictions, and enterprise security — so scaling your WhatsApp team doesn't mean losing control.

COLLABORATION

Built for WhatsApp teams that operate at scale

From solo founders to 500-agent operations — full visibility and control at every stage of the customer conversation.

Dark-themed inbox UI showing conversation list, agent assignment panel, and activity log sidebar

Assign with full context

Agents receive WhatsApp conversations with complete history — no "what happened before?"

Collaborate instantly

Add collaborators to any chat for cross-team input without reassigning ownership.

Track every action

Chat activity logs show exactly who did what, when, and why — for compliance and coaching.

SECURITY

Enterprise security for your WhatsApp customer support tool

ISO 27001, SOC 2, and GDPR compliant — with access controls that match your security posture. The WhatsApp CRM built for compliance-first organizations.

ISO 27001 Certified

Information security management system certified and independently audited.

SOC 2 Compliant

Service organization controls for customer data protection and privacy.

EU GDPR Compliant

Full compliance with European data protection regulations.

WhatsApp Opt-in Management

Built-in consent tracking, opt-in collection, and opt-out management.

FAQ

Frequently asked questions

Everything you need to know about DoubleTick's WhatsApp team inbox

Up to 500+ WhatsApp Business numbers from a single DoubleTick dashboard. Each number gets its own agent assignments, permissions, and conversation tracking — so you can manage multiple WhatsApp Business accounts without switching tabs.

Invite team members through DoubleTick, assign them roles (admin, manager, agent, or custom), and they'll have access to the shared WhatsApp inbox within minutes. No phone sharing needed — each agent uses their own login with role-based permissions.

Yes. DoubleTick offers 4 org-level roles, 4 channel-level roles, and custom role creation with granular permissions. You can restrict which WhatsApp numbers an agent sees, which conversations they access, and what actions they can take.

DoubleTick is ISO 27001 certified, SOC 2 compliant, and GDPR compliant. You can restrict access by IP address, mask PII, and enforce SSO — the same security controls enterprises expect from a WhatsApp customer support tool.

Yes. With DoubleTick's WhatsApp Business API, unlimited agents can work on the same WhatsApp number at the same time — each with their own login, role-based permissions, and conversation assignments. No phone sharing or app switching needed.

DoubleTick supports 500+ WhatsApp numbers from one dashboard (most competitors cap at 1-5), offers custom role creation at both org and channel levels, includes IP restrictions and PII masking, and provides full chat activity audit logs. Rated 4.8/5 on G2 and trusted as an official Meta Technology Partner.

EXPLORE DOUBLETICK

Everything you need for WhatsApp at scale

→

AI Suite

AI agents that read, understand, and act across every WhatsApp conversation. CX intelligence, summaries, and governance.

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Engage

WhatsApp broadcasts with 98% open rates. Carousel templates, WhatsApp Forms, retargeting, and campaign analytics.

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Reach

Click-to-WhatsApp ads with Conversions API and retargeting. Full funnel attribution from ad click to revenue.

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Automate

No-code chatbot builder with 15+ triggers, AI agents trained on your content, and native CRM integrations.

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Analyse

Enterprise dashboards, AI-powered conversation insights, agent performance tracking, and campaign attribution.

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